Privacy Policy

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Privacy Policy for Grace Wellness

Effective Date: 01/11/2024

At Grace Wellness, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services, including our signature Endermologie Massage and other wellness offerings.

1. Information We Collect

When you visit our website, use our services, or book an appointment, we may collect the following types of personal information:

• Personal Identification Information: Your name, email address, phone number, and any other information you provide during the booking process.
• Health Information: Information related to your wellness, such as injuries or conditions that may be relevant to the treatments you receive at Grace Wellness (only if you choose to share it).
• Payment Information: If you make a purchase or booking online, we may collect payment details such as credit card information. We do not store this information on our servers but work with secure third-party payment processors.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and other analytics data.

2. How We Use Your Information

The personal information we collect is used to provide and improve our services, including:

• To book and manage appointments and services at Grace Wellness.
• To communicate with you regarding your appointments, services, and any updates or promotions.
• To enhance the user experience on our website and ensure our services meet your needs.
• To process payments for services rendered.
• To follow up with customer feedback, testimonials, or surveys.

3. How We Protect Your Information

Grace Wellness employs industry-standard security measures to protect your personal information. This includes using secure servers, encryption technologies, and other practices to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

While we take reasonable steps to protect your information, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share your information with trusted service providers who assist us in running our business, such as payment processors, email marketing platforms, or website hosting services. These third parties are required to maintain the confidentiality and security of your information.

We may also disclose your information when required by law or to protect our rights and property, or in cases of emergency, to ensure the safety of individuals.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and enhance functionality. You can manage your cookie preferences through your web browser settings.

6. Your Rights

You have the right to:

• Access and review the personal information we have about you.
• Request corrections to any inaccuracies in your personal information.
• Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at natalie@gracewellness or 0405435554.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with the new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Grace Wellness
Frankston, Victoria
Email: natalie@gracewellness.com.au
Phone: 0405435554

By using our website and services, you consent to the terms of this Privacy Policy.

This privacy policy provides a comprehensive overview of how Grace Wellness manages personal data in connection with its website and services, while respecting the privacy of its customers.